Shipping Policy

At Dr.Navadiya, we ensure that your Ayurvedic products are packed with care and delivered safely to maintain their quality, freshness, and authenticity.

1. Order Processing Time

• All orders are processed within 1–3 business days after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• During high-demand periods, processing times may be slightly extended.

2. Shipping Locations

• We currently ship across India.
• At this time, international shipping is not available unless stated otherwise on our website.

3. Estimated Delivery Time

• Metro Cities: 3–5 business days
• Non-Metro / Remote Areas: 5–8 business days
• Delivery timelines may vary depending on courier partner availability, weather conditions, or regional restrictions.

4. Shipping Charges

• Shipping charges, if applicable, will be calculated and displayed at checkout.
• Free shipping offers may be available on select products or minimum order values, as mentioned on the website.

5. Order Tracking

• Once your order is shipped, you will receive a tracking link via SMS or email.
• You can track your order status using the provided tracking details.

6. Packaging & Safety

• Ayurvedic products are packed in secure, tamper-proof packaging to prevent leakage or damage during transit.
• Liquid and herbal formulations are sealed carefully to preserve product integrity.

7. Delayed or Undelivered Orders

• While we strive for timely delivery, delays may occur due to unforeseen circumstances.
• If your order is delayed beyond the estimated delivery time, please contact our support team for assistance.

8. Incorrect or Damaged Shipments

• In case you receive a damaged, leaked, or incorrect product, please notify us within 48 hours of delivery with clear images or videos of the package.
• Issues reported after this period may not be eligible for resolution.

9. Address Accuracy

• Customers are responsible for providing complete and accurate shipping details.
• We are not liable for delays or non-delivery caused by incorrect or incomplete address information.

10. Contact Us

For shipping-related queries, please contact us at: drnavadiyahelp@gmail.com